Associate Director, Collections (Order to Cash)

About the role

Merck's Global Business Solutions (GBS) organization designs, governs and executes global processes, including Order to Cash, Source to Settle and Card & Meeting Support Services and Expense Management. The Associate Director, Collections, Order to Cash is accountable for running the Collections process with excellent results, using standardized, documented processes compliant with Sarbanes-Oxley (SOX) regulations, and integrating business development strategies. The role covers Accounts Receivable/Collections for all markets and divisions in its scope and works with Finance and business counterparts.

Key responsibilities

• Drive the team to deliver strong performance metrics and efficient use of resources, while helping team members develop their careers and handling underperformance according to company policy.
• Lead a global organization covering all aspects of Global Business Processes and ensure specialists are trained and deliver high-quality service to local colleagues.
• Develop vision, strategy, design and metrics for process and control standardization, and align with local Finance, Commercial, Treasury and Supply Chain stakeholders.
• Manage BPE talent onboarding, work with IT and GBS Digital to identify and deliver capabilities, and define metrics to monitor service health and sustainability.
• Communicate regularly with customers and stakeholders, identify continuous improvement opportunities, and share process knowledge articles and training materials.
• Ensure transactional activity is properly recorded and compliant with country statutory and tax requirements.

Required profile

• Bachelor's degree in Accounting or Finance preferred.
• At least 5 years of Order to Cash - Collections experience.
• At least 5 years of people management and supervisory experience, preferably in a matrix environment.
• Fluency in English; willingness to travel domestically and internationally for meetings and workshops.

Required skills

• SAP experience.
• Proficiency in MS Excel, Word and PowerPoint.
• Strong knowledge of organizational models, OTC processes and systems, and business processes supported by transaction processing.