Customer Service Representative with French

About the role

Kyndryl runs and reimagines the mission-critical technology systems used by leading businesses, and is hiring a Customer Service Representative in Brno. The role suits people who want to get into IT without prior tech experience: it combines tech support with problem solving and customer service, and offers a fast-paced environment where you learn and contribute from day one.

Key responsibilities

• Solve customer problems as the face and voice of Kyndryl, using chat, email and MS Teams
• Start by learning the basics and working with one client on production, then move to multi-tasking and concierge-level care
• Work with back-office teams to handle escalations and learn from senior colleagues
• Learn Microsoft 365, especially Excel, and earn certifications such as Google Cloud, Azure and Microsoft

Required profile

• French language
• Interest in technology, with a growth mindset and customer focus
• Open and inclusive in how you work with others

Required skills

• Knowledge of Windows operating systems
• Support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listening and flexibility to adapt your approach to customer needs

Preferred: prior experience with Windows, troubleshooting, support help desk and customer support, and adapting approaches to customer needs.