Delivery Dispatcher Agent - Intermodal Landside Operations

About the role

Maersk is looking for a Delivery Dispatcher Agent to join its CZ/SK Intermodal team in Prague. The agent manages landside operations execution tasks and interacts with internal stakeholders as well as external clients and providers, in line with company procedures. The position is offered on a 12-month fixed-term contract.

Key responsibilities

• Handle daily customer service tasks for land import and export operations and respond to enquiries promptly and accurately.
• Help resolve customer queries and issues, working in English and Czech.
• Maintain relationships with the Maersk Intermodal CX team to obtain relevant customer information.
• Provide quality service to internal and external customers and focus on high-quality data for all assignments.
• Perform root cause analysis when escalations occur.
• Support colleagues with technical or process-related challenges during process execution.

Required profile

• Experience in land or rail operations or customer service, covering import and export operations.
• Good English and Czech, written and spoken, as the role involves close work with customers in Czechia and Slovakia.
• Good communication skills, detail orientation and a hands-on approach.
• Problem-solving skills, willingness to learn and a highly responsible attitude.

Required skills

• Good knowledge of MS Office.

Applicants apply in English; a recruiter then contacts candidates whose profile matches the requirements, followed by a discussion with the line manager. Every candidate receives feedback.