Customer Service Specialist (Czech, German, English)

About the role

11teamsports / Top4Sport is looking for a Customer Service Specialist to join its CEE team, focused on the Czech market. The team is led by Viola Lauer, and the role is full-time, Monday to Friday (9:00 AM to 5:00 PM), following the customer service line's opening hours. Candidates must be able to start as soon as possible.

Key responsibilities

• Communicate with customers by email and phone
• Help with orders, deliveries, returns and complaints
• Work closely with teammates, delivery partners and other departments
• Find solutions that keep customers happy and loyal

Required profile

• Czech at native or business-fluent level
• Fluent German and very good English
• Reliable, communicative team player who takes ownership
• Passion for football, running or sports in general
• Stress resilience
• Previous experience in customer service or e-commerce is a plus but not essential

What we offer

• A supportive team and informal atmosphere, with a manager who supports the team
• Proper onboarding, not thrown into work immediately
• VIP membership in the e-shops and employee benefits when buying sports gear
• Company-sponsored English courses and growth opportunities
• 25 days of paid vacation, an optional MultiSport card and tickets to selected sporting events