Desktop Support Specialist

About the role

The Desktop Support Engineer provides hands‑on onsite support for office and factory environments, handling break/fix and device deployments. This full‑time position is based in Holýšov, Czech Republic and works within established ITSM processes.

Key responsibilities

• Provide onsite desktop support for laptops, desktops, rugged factory laptops, printers, handheld scanners, and conference‑room A/V devices.
• Execute break/fix activities, device deployments, and monitor ticket queues using ITSM tools.
• Perform incident management, root‑cause analysis for major incidents, and drive preventive actions.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Create and maintain SOPs, runbooks, and knowledge articles.

Required profile

• 4–7 years of onsite desktop support experience in office and factory settings.
• Hands‑on experience with break/fix and deployment of laptops, desktops, printers, scanners, and A/V equipment.
• Proficiency in ITSM processes for incidents and service requests.
• Advanced level of English.

Required skills

• SCCM
• IT Shop
• Nexthink
• Windows troubleshooting
• Basic networking diagnostics