French Customer Service Specialist - MedTech

About the role

Johnson & Johnson is looking for a French Customer Service Specialist in Prague to handle customer service for medical devices in the EMEA region. The role is initially a one-year fixed-term contract (two vacancies) and covers customer orders and calls, case management in Salesforce, and can extend to returns, credits and debits for external and internal customers.

Key responsibilities

• Handle customer orders and calls, and process orders, returns and credit/billing investigations and approvals
• Communicate professionally with customers, internal functions and external providers such as distribution centres and transport providers
• Investigate and resolve customer cases, including back-orders, return requests, changes and failures, coordinating them across departments and providers
• Process orders in the JDE system with the right approvals, documentation and accuracy

Required profile

• Fluent English and fluent French
• Customer service or administrative experience
• University degree or equivalent
• 1-2 years of business-related experience

Required skills

• Case management systems (Salesforce.com preferred)
• Enterprise systems (JD Edwards preferred)
• MS Office
• Time management, attention to detail, problem solving and written and verbal communication

What we offer

• Base pay range of CZK 461,000 to CZK 742,900
• Annual bonus and/or sales commissions
• Vacation days, parental leave of at least 12 weeks, bereavement and caregiver leave, volunteer leave and well-being reimbursement
• Service anniversary and recognition awards, and insurance plans for eligible employees and dependents