Global Customer Success – Retail Insights

About the role

NielsenIQ, a market leader in measuring and analysing FMCG and tech & durables, is looking for a Global Customer Success Specialist for its department working with retailers. The role suits someone who enjoys working with data, presenting and seeing results.

Key responsibilities

• Manage and develop strategic relationships with retail clients, acting as a trusted advisor and ensuring high client satisfaction.
• Analyse and interpret sales, shopper and market data to find trends and opportunities, and prepare reports, executive summaries, presentations and client data support.
• Respond accurately and in time to client inquiries and present analyses and recommendations to stakeholders and senior decision-makers.
• Execute client projects, compile and analyse data and deliver quantified recommendations.
• Collaborate cross-functionally with internal teams and contribute to regional and global projects.

Required profile

• Excellent analytical, presentation and communication skills.
• Fluent written and spoken English and Czech/Slovak.
• University degree, ideally in economics (not required).
• Relevant experience of 3+ years appreciated.
• Independence, reliability, quick adaptability and willingness to grow.

Required skills

• Working knowledge of MS Excel and MS PowerPoint.

What we offer

• Annual salary of 509,500 to 552,940 CZK gross, depending on experience and skills.
• Flexible working hours and an extra week of vacation.
• Training and professional development, volunteer time off and LinkedIn Learning.
• Employee assistance programme and benefits such as a multisport card and meal vouchers.
• A modern office next to the metro, with a shopping centre and a park nearby.