Sales Supervisor – Fashion Retail, Prague

About the role

Capri is hiring a Sales Supervisor for its Michael Kors store in Prague (Na Prikope). The supervisor coaches and leads the store team to deliver an elevated customer experience, both in store and virtually, and works closely with the host store and the management team.

Key responsibilities

• Inspire, lead and coach the store team, collaborating with the host store to build a culture of performance and accountability.
• Support the management team in training and developing the team and onboarding new joiners.
• Lead the team of MK Ambassadors so they focus on exceptional customer experiences that drive loyalty and repeat business, in store and through Virtual Shopping.
• Ensure client communication is maintained using clienteling apps and tools, and proactively manage the client database to increase sales.
• Set and communicate sales, unit goals and relevant KPIs for MK Ambassadors.
• Prioritise loss prevention, acting quickly on early signs of loss and working with the store manager, assistant store manager and loss prevention manager.
• Use company communication platforms effectively and take the right actions.

Required profile

• Proven retail experience with a fast-paced retailer.
• Able to thrive in a fast-paced environment with a positive attitude.
• Fluent Czech and conversational English.

Required skills

• Proficiency with KPIs.
• Proficiency with Microsoft Office.
• Knowledge of using technology to drive sales and customer experience.

What we offer

• Compensation range of 380,000 to 700,000 CZK depending on role requirements, skill set and experience.
• Employee discount across Michael Kors and Jimmy Choo.
• Clothing allotment.
• Employee wellbeing programme.