IT Operations Specialist

About the role

As an IT Operations Specialist you will be the first line of support for colleagues across Vilgain, ensuring device reliability and keeping network infrastructure running smoothly.

Key responsibilities

• Install and set up PCs, laptops, projectors and streaming devices at all Vilgain locations.
• Maintain warehouse and retail hardware such as printers and scanners to guarantee daily operations.
• Administer Windows, Linux and Android systems and manage VoIP phone setups.
• Write clear technical documentation and coordinate with hardware and software vendors.
• Provide on‑site support for Prague offices and stores when needed.

Required profile

• Minimum 1 year experience in IT support or operations.
• Strong ownership mindset and ability to work independently.
• Fluent Czech and advanced English for communication and documentation.
• Resilient and flexible, able to prioritize in a fast‑moving environment and assist outside standard hours.

Required skills

• Advanced knowledge of Windows, Android, MS Office and G‑Suite.
• Solid understanding of networking configuration, monitoring and troubleshooting.
• Hands‑on hardware diagnostics and repair experience.
• Experience with Linux environments and VoIP phone systems.

What we offer

• Work with Europe’s fastest‑growing food brands.
• Fast‑paced, transparent environment supporting professional growth.
• Flexible working hours and hybrid setup.
• Competitive compensation, monthly credits and employee discounts on Vilgain products.