Moonlight Agent – Evening & Overnight Front Desk

About the role

As a Moonlight Agent you are the face of W Prague during evening and overnight hours. You deliver bold, personalized service that creates memorable experiences from arrival to departure while embodying the Whatever/Whenever® philosophy.

Key responsibilities

• Welcome guests warmly, anticipate needs, provide tailored recommendations and handle special requests for VIP and leisure guests.
• Process check‑ins and check‑outs, manage reservations, verify payments, assign rooms and maintain accurate shift logs and reports.
• Handle cash transactions, balance the cash bank and follow accounting, safety and emergency procedures while protecting guest privacy.
• Collaborate with Housekeeping, Engineering, Security and other departments, maintaining professional communication and appearance standards.

Required profile

• Charismatic, confident and service‑driven personality.
• Strong communication and multitasking abilities.
• Detail‑oriented with a proactive mindset.
• Flexibility to work night shifts.
• Valid EU driving licence.

Required skills

What we offer

• Multisport or Benefit Plus scheme.
• Uniform provided.
• Global development opportunities within Marriott International.
• Recognition of individuality and 5 weeks of annual leave.
• Staff meals during shifts, worldwide Marriott accommodation discounts and public transport contribution.