Account Manager

About the role

As an Account Manager in the Customer Success department, you will own the commercial relationship with a large portfolio of Cookiebot customers. Your primary focus is retention, using data to identify at‑risk accounts and proactively engaging to keep them onboard.

Key responsibilities

• Monitor account activity and data to spot churn and downsell risks, and run proactive outreach to prevent cancellations.
• Own the renewal process for annual subscriptions, handling contracting and commercial discussions.
• Develop and apply standardized save strategies and playbooks at scale.
• Maintain accurate account notes, risk flags, and activity records in Salesforce.
• Collaborate with Customer Support, Sales, Billing, and Product to ensure a seamless customer experience.

Required profile

• 1‑2 years of experience in Account Management, Customer Success, or Sales, preferably in a B2B SaaS environment.
• Strong analytical abilities to identify churn signals and provide tailored solutions.
• Excellent verbal and written communication skills for persuasive outreach.
• Ability to manage a high‑volume portfolio efficiently, prioritising by risk and revenue impact.

Required skills

• Salesforce (primary CRM)

What we offer

• Development budget of €800 per employee per year.
• Job‑related language courses budget of €350 per year.
• Hybrid working policy with up to 90 workcation days per year.
• Online yoga sessions, massages, Headspace app access.
• Team events, snacks, coffee and drinks in the office.