Order Management Specialist – German, French & English

About the role

We are looking for a proactive Order Management Specialist to join our team in Ostrava. The role involves daily use of German, French and English while processing orders in SAP and supporting customers through various channels.

Key responsibilities

• Process and execute orders or contracts in SAP.
• Communicate with customers via email and phone, providing support for the webshop.
• Coordinate with internal departments to ensure smooth delivery and material flow.
• Manage warranty and return processes in line with regulations.
• Identify and propose improvement ideas for order management.

Required profile

• Excellent written and verbal communication in German, French and English.
• Experience in logistics or customer service is a plus.
• Basic knowledge of contract law.
• Team‑player with a positive, “can‑do” attitude.

Required skills

• SAP

What we offer

• Up to 33 days of vacation (5 weeks plus up to 8 extra days).
• Flexible working hours and hybrid home‑office options with a contribution toward home‑office expenses.
• Individual benefits budget of at least CZK 34,000 for finance, wellbeing and health selections.
• Pension, life‑insurance and employee stock ownership plans.
• Access to discounted MultiSport card, premium healthcare and psychological counseling.