Air Customer Service Representative (Import)

About the role

The Air Customer Service Representative (Import) will be the main point of contact for import shipments, ensuring efficient movement of goods while delivering high‑quality customer service. Based in Prague, you will work closely with sales, operations and logistics teams to support both import and, when needed, export activities.

Key responsibilities

• Check and confirm customer bookings and provide airline booking instructions.
• Review pre‑alerts for completeness, monitor flight arrivals and send arrival notices.
• Verify HAWB/MAWB status, prepare customs clearance documentation and arrange trucking orders.
• Collect proofs of delivery, report shipment exceptions and update milestones in the operating system.
• Create and issue customer invoices, update purchase orders for vendor payments.
• Backup export duties: process supplier bookings, coordinate export customs clearance, arrange pre‑carriage, support security screening and handle related documentation.
• Maintain accurate digital and hard‑copy shipment files and support sales with rate requests and quotations.

Required profile

• Enjoys providing excellent customer service.

Required skills

What we offer

• Opportunity to work for a Global Top‑15 air freight forwarder.
• Exposure to international logistics operations and airline partnerships.
• Collaborative environment with sales and operations teams.