Head of Key Account Management – Czech & Slovak Market

About the role

As Head Key Account Manager you will shape and lead customer relationships while managing a team of Key Account Sales Specialists, driving sustainable sales growth and strengthening our competitive position in the Czech and Slovak markets.

Key responsibilities

• Develop and implement joint business plans and commercial strategies for key accounts and assigned markets, fully aligned with company objectives.
• Define annual sales targets, monitor performance and track progress against key KPIs.
• Analyse market trends, customer performance and competitive dynamics to identify risks and new growth opportunities.
• Support high‑level negotiations with major partners and strategic customers.
• Lead, coach and motivate a team of Key Account Sales Specialists, setting clear objectives and providing regular feedback.
• Build and sustain long‑term, trusted relationships with key partners across the region, conducting business reviews and site visits.
• Lead negotiations for commercial agreements, partnership terms and long‑term frameworks.
• Act as an internal advocate for key clients, collaborating with Marketing, Finance, Logistics, CIC and other departments to ensure smooth operations and share market insights.

Required profile

• Bachelor’s or Master’s degree in Business Studies or a related field.
• Proven experience in key account management and strategic sales development.
• Previous experience in team leadership and mentoring sales professionals.
• Excellent communication, negotiation and relationship‑building skills.
• Analytical mindset with a structured approach to planning, forecasting and reporting.
• High level of independence, motivation and results orientation.
• Ability to lead and motivate a team in a dynamic, multicultural environment.
• Flexibility and adaptability to changing market conditions.
• Languages: Czech native speaker; English – advanced.